How we are accountable

We are accountable to the older people we work for and with. Photo: HelpAge International.

We are accountable to our donors, partners and the public worldwide. Above all, we are accountable to the older men and women with and for whom we work.

To ensure our accountability we:

arrange external evaluations of our high value contracts (almost all our contracts above £250,000 in value are externally evaluated)
share and review the learning from our work in many different ways (bringing our partners and affiliates and those we work with together to discuss key issues)
share our annual plans starting 2011-2012. We will measure and document our performance against our plans and strategy every year through our annual report.

We have started to review and document our performance against one specific global action or set of targets each year. This year it's about our effectiveness in working with older people's groups.

We are piloting ways to increase our accountability at project level, particularly in our humanitarian work. We are doing this in Haiti right now.

Improving our accountability

We are always seeking to improve our accountability, so we are developing an accountability framework which will contain a set of commitments. We are now members of the Humanitarian Accountability Partnership.

We are also committed to following the People In Aid - Code of Good Practice. This is an internationally recognised management framework, which enables us to enhance the quality of our human resources management. We are working towards achieving our first Quality Mark.