Terms and conditions

This notice describes the terms of use for access to the HelpAge website(s).

By visiting our website(s) you are accepting the practices described in this disclaimer. If you do not accept these terms of use, you should not continue to use the HelpAge website(s).

This website is provided by HelpAge (registered charity number 288180).

HelpAge reserves the right to change these Terms and Conditions at any time by posting changes online. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified.

Terms of use

You agree to use this site only for lawful purposes and in a manner which does not infringe the rights or restrict, or inhibit the use and enjoyment of the site by any third party.

This site and the information, names, images, pictures, logos regarding or relating to HelpAge are provided “as is” without any representation or endorsement made and without warranty of any kind whether express or implied. In no event will HelpAge be liable for any damages including, without limitation, indirect or consequential damages, or any damages or loss of profits whatsoever arising from the use or in connection with such use or loss of use of the site, whether in contract or in negligence.

HelpAge does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the materials.

Copyright restrictions

Commercial use or publication of all or any item displayed is strictly prohibited without prior written authorisation from HelpAge. Nothing contained herein shall be construed as conferring any licence by HelpAge to use any item displayed.

Documents on this site may be copied for personal, non-commercial use only on the condition that copyright and source indications are also copied, no modifications are made and the document is copied entirely. However, some documents and photos have been published on this site with the permission of the relevant copyright owners (who are not HelpAge). All rights are reserved on these documents and permission to copy them must be requested from the copyright owners (the sources are indicated within these documents/photographs).

Refund policy

If you have made a donation in error, please inform us on +44 (20) 7278 7778 or email us at info@helpage.org within seven days of the donation and we will be happy to refund this to you.

Links to other websites

HelpAge takes no responsibility for the content of external websites. The existence of a link from any organisation’s site to the HelpAge site does not imply that HelpAge endorses the activities or views of that organisation.

Any communication or material that you transmit to, or post on, any public area of the site including any data, questions, comments, suggestions or the like is, and will be treated as, non-confidential and non-proprietary information.

Translated content

Visitors to the HelpAge International website can use the GoogleTM Translate function provided to read content in their preferred language. This is an automated computer translation and does not provide a perfect translation. Translated pages are not part of the HelpAge International website and the translation provided should be used as a rough guide only. This is a third party service and HelpAge in no way accepts liability for the accuracy of these translations or any loss incurred as a result of them.


If there is any conflict between these terms and conditions and rules and/or specific terms of use appearing on this site relating to specific material then the latter shall prevail.

These terms and conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

If these terms and conditions are not accepted in full, the use of this site must be terminated immediately.

Any questions regarding this site should be emailed to info@helpage.org.