Frequently asked questions

What does HelpAge International do?

HelpAge International works to ensure that older people can lead dignified, healthy and secure lives, and are recognised as full and equal members of society. Our work focuses on healthy ageing, tackling ageism, strengthening social protection, supporting inclusive humanitarian responses, and upholding the rights and dignity of older people worldwide.

What kind of organisation is HelpAge?

HelpAge is a global organisation with staff based in multiple countries and regions. We work in partnership with governments, civil society organisations and older people’s associations, and our teams collaborate across cultures, disciplines and time zones. We are values-driven and committed to impact, learning and accountability.

Who does HelpAge employ?

We recruit people with a wide range of professional backgrounds, including programme management, policy and advocacy, humanitarian response, finance, operations, fundraising, communications, and people and culture. Roles vary by location and function, and may be staff, interim or consultancy positions depending on organisational needs.

What values does HelpAge look for in candidates?

We look for people who share our commitment to the rights and dignity of older people and who align with our mission, values and ways of working. Alongside technical expertise, we value collaboration, integrity, adaptability, inclusion and a results-oriented mindset. Our recruitment processes are competency-based and evidence-led.

Is HelpAge committed to diversity, equity and inclusion?

Yes. HelpAge is committed to building a diverse, equitable and inclusive workforce. We welcome applications from qualified candidates of all backgrounds and strive to ensure our recruitment processes are fair, transparent and based on merit, in line with our Diversity, Equity, Inclusion and Belonging (DEIB) commitments.

How does safeguarding feature in recruitment?

Safeguarding is central to everything we do. HelpAge has a zero-tolerance approach to abuse, exploitation and harassment. All staff and consultants are expected to uphold our Code of Conduct and safeguarding policies. Recruitment processes include appropriate safeguarding checks, and successful candidates must complete required safeguarding training.

How do I apply for a role at HelpAge?

All current vacancies are published on the HelpAge website. Each vacancy includes a job description outlining the role, responsibilities and required competencies. To apply, candidates are asked to submit a CV and, where requested, a cover letter explaining how their experience meets the role requirements.

What is HelpAge’s recruitment process like?

Our recruitment processes are competency-based and designed to be fair, transparent and respectful of candidates’ time. Depending on the role, the process may include shortlisting, interviews, and practical tasks or case studies. Only shortlisted candidates are contacted.

If artificial intelligence (AI) tools are used to support parts of the screening process, this will be clearly stated in the job advertisement.

Does HelpAge offer flexible working?

HelpAge is a globally distributed organisation and offers flexible working arrangements where operationally feasible, including remote and hybrid working models. Flexibility depends on the role, team needs and legal frameworks. Staff must have the legal right to work in their location.

What learning and development opportunities are available?

HelpAge encourages continuous learning and professional development. Staff have access to a range of learning resources, including training programmes, learning sessions, workshops and leadership development opportunities. We support colleagues to take ownership of their professional growth.

What benefits does HelpAge offer?

Compensation and benefits are aligned with local labour markets and vary by country and contract type. They may include leave entitlements, social security or pension contributions, insurance where applicable, and role-related allowances such as internet support. HelpAge also prioritises staff safety, security and wellbeing.

How does HelpAge support staff wellbeing?

Staff wellbeing is important to HelpAge. In addition to annual leave entitlements, we offer wellbeing initiatives such as wellbeing days, birthday leave, and access to Employee Assistance Programmes. We continue to strengthen our wellbeing approach through policies, guidance and supportive ways of working.

Can I apply if I am based outside the UK or Europe?

Yes. HelpAge recruits globally. However, candidates must have the legal right to work in the country where the role is based. HelpAge does not sponsor work permits unless explicitly stated in the job advertisement.

Will I hear back if I apply?

All applicants receive an automatic acknowledgement of their application. Due to the volume of applications, we are only able to contact shortlisted candidates. We appreciate the time and interest of everyone who applies and encourage candidates to continue checking our website for future opportunities.